I am proud to say that I have spent nearly 30 years in business as a single, female owner in New York City. I have graduated thousands of aestheticians and I owe my success to my team of employees who have helped me throughout the years. Our recipe is to make every student feel welcomed in our small private school. Students know that my door…

Over the years, my answer to this question has solely been about having to let a client go. Having been in this industry for almost four decades, I understand that some customers may have negative reactions to events in their life. In such cases, I have had to suggest they find an aesthetician that can better meet their needs by being able to relate to…

Ibelieve that in today’s hyper competitive environment, achieving mere customer satisfaction should not be the goal. The customer has to be wowed, delighted and ready to rebook their next appointment before leaving the spa. I like to think of my customers as extended family members. Working with that mindset precludes concerns about social and financial status, aspects which can sometimes impede our ability to see…

Our recipe here at face to face nyc – day spa consists of various blends: excellent customer service, plenty of sparkling smiles, skilled touch, and knowledge from our spa technicians. This completes a sweet experience when our guests visit us. In addition, we also add a non-pretentious attitude combined with a great sense of humor that quickly strips the pre-treatment anxiety and nervous feeling from…