Over the years, my answer to this question has solely been about having to let a client go. Having been in this industry for almost four decades, I understand that some customers may have negative reactions to events in their life. In such cases, I have had to suggest they find an aesthetician that can better meet their needs by being able to relate to them better. I try to use sentences such as, "Jane, I want you to have the best treatment possible but I can sense that I am missing an element that will bring that to you." We are in an industry that is deeply set in caring for our clients on both an emotional and physical level. We always need our clients to be truthful with us… in return, we need to be truthful with them.