Elevating your Service from a Treatment to an Experience

How do you set yourself apart in an industry filled with so many talented service providers?

It’s all in the details! We play a huge roll in the overall well-being of our clients, and we have the ability to offer more than a service, but an experience. This isn’t about investing in fancy machines or being on the cutting edge of our industry, you already have the tools you need… YOU.  Leave this class feeling refreshed and inspired with a vast array of insider knowledge including business tips, clients engagement and service techniques that will elevate your business to the next level.

Rebecca has been at the forefront of the luxury spa industry for the last 18 years. Her career began in Las Vegas, where she was a part of the opening team for the prestigious Ritz Carlton Hotel & Spa. During this time, she discovered not only a growing passion for high end spa and hospitality service but the desire to lean further into management and training. This solidified her knowledge of backend spa operations and business management leading her to open yet another Las Vegas spa at Palms Place. In recent years, she applied this expertise as the Department Educator for the Mandarin Oriental and then was a key member of the launch team for L’Occitane’s first spa in the US (located inside The Ritz Carlton, San Francisco). Education coupled with her vast hands on experience in the spa industry, eventually brought her to Sorella Apothecary. She is currently the brand’s Lead Educator.  Rebecca’s passion is visible in her educational webinars, live trainings, and successful remote education curriculums.