Closing Thoughts

"Hair continues to grow! You only have one face! Let's take care of it together!"
Laureen Hall,
aesthetician at Secret Garden Spa

"I have a rewards program set up for my clients. The twist is that when it comes time to cash in for their freebee, it has to be something new… something they haven't tried! It works great. I have massage clients that try waxing; waxing clients that try facials; clients even venture out to my ear candling and makeup application!"
Alec Kosev,
aesthetician and massage therapist at O'Hara Beauty

"First build the trust with excellent service and an after-care program. Then they will either ask me about what else I do, or through the service we will have a conversation when I will explain what else I can help with! It's easy! And most of all never cut the corners. Taking time will also help with retailing too!"
Lana Kerstein,
aesthetician at Venetian Salon and Nail Spa

"I start off with asking them what kind of skin care regime they are on."
Kelly Sherman-Jones,
aesthetician at Snooty Anti-Aging

"Use a product on them after waxing, telling them the benefits of it."
Paula Pappas-Rohm,
aesthetician and makeup artist

"With samples and letting them know all consults are free. That usually does the trick!"
Carrie Lorrain,
aesthetician at Natural Healing Day Spa

"During Christmas, I had a handful of loyal waxing clients who are always referring their friends to me. I decided to give them a facial – on the house – to show my appreciation. Since then, they have become loyal waxing and facial clients!"
Justin Woydziak,
owner of Woydziak Spa and Salon

"I will do specials every season. If I have a client who only comes in for waxes, I will give them a discount toward their first facial. This usually piques their interest!"
Mark Byers,
aesthetician at the spa grand hyatt seoul