Customer service is not always about going the extra mile. Often, it is about doing the small, simple things beautifully with care and consistency. Finding the personable, old-school sense of customer service with the convenience of modern technology may very well be where the magic lies. Want to read more? Subscribe to continue reading this article, plus gain access to all DERMASCOPE has to offer. SUBSCRIBE Michelle Robertson is a licensed aesthetician of over 10 years and owner of Glo Skin in Palm Harbor, Florida. She earned a Bachelor of Science in Cell and Molecular Biology and brings over 15 years of industry experience, along with her background in research and chemistry, to her career. After growing up with acne and a strong Italian unibrow, Robertson learned the importance of proper skin care and the need for real results. Her passion for continuing education, science and the client experience drive her to provide advanced, customized facials that combine relaxation and results. Want to read more? Subscribe to one of our monthly plans to continue reading this article.