When practicing professionalism in the spa, it is particularly important to remember that negative comments relayed by your staff and/or co-workers can potentially ruin your personal and professional relationship with a client. Being able to keep calm in sticky situations is an integral part of maintaining a professional atmosphere in your business. From personal experience, one such situation occurred at my own skin care clinic.…

Throughout this series, we have discussed developing the principles of empowerment and leadership. Planning, prioritizing, organizing, applying initiative and overcoming obstacles all empower us, bring us closer to our goals, and develop our leadership skills. Two of the most necessary skills we develop are discipline and self-control. We have the ability to choose our level of motivation. We have the ability to choose our state…

Obstacles await us in many forms. They test our will as well as our resources. They separate the wanton from the determined. Obstacles expose the easily frustrated and undisciplined. They systematically measure our desire, resolve and preparedness. Conversely, those same obstacles can lead us to the opportunity we need to accomplish our goals. They oftentimes steer us toward resources that are otherwise unavailable. Without obstacles…

In the work place, each individual has their own objectives, opinions, skill-sets, roles, responsibilities and deadlines to deal with. These factors coupled with outside influences and pressures, can manifest into emotionally charged situations. Many of these situations usually stem from miscommunication, differences in objectives and opinions, as well as perceived importance. Two key words can most often diffuse the situation: respect and acceptance. It is…