Inspired by the mystical healing power of this nearly transparent stone, representing inner growth and strength and which has been used by healers for generations, the 13,000-square-foot Moonstone Spa features six treatment rooms (plus a Moonstone Suite), locker rooms with showers, steam rooms and whirlpools. Relaxation rooms offer guests a relaxing environment with hot tea, fruit infused water and other nutritious indulgences prior to…

When practicing professionalism in the spa, it is particularly important to remember that negative comments relayed by your staff and/or co-workers can potentially ruin your personal and professional relationship with a client. Being able to keep calm in sticky situations is an integral part of maintaining a professional atmosphere in your business. From personal experience, one such situation occurred at my own skin care clinic.…

When it comes to buying products, think strategically. I bring a new product onboard when I find a hole in my arsenal or when I need particular ingredients to deliver the results for which my clients are looking. My choices are often driven by client or technician request. It is important to maintain a product inventory that works synergistically. Start with an organized strategy, so…

Walk into work, place away your belongings, look at your books to see the upcoming appointments and clients for the day and then start prepping your room – another day on the job. This is a routine performed every time you go to work and the only thing that changes is the amount of treatments that will be given. We tend to be habitual in…